Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josh Burg

Josh Burg

January 13, 2026

5  out of  5
rating by Josh Burg
"Such a lifesaver, to say the least. Nationwide was not on our side, but when we switched to State Farm, we got even more coverage for lower rates. Highly recommended! Thank you, thank you, and thank you again."
We responded:
"Josh, thank you for the 5 stars! We're so glad we could help and appreciate your support! - Staci"
Profile photo of Sheena Copeland

Sheena Copeland

January 9, 2026

5  out of  5
rating by Sheena Copeland
"Love this company, nice staff"
We responded:
"Sheena, thank you so much for taking the time to leave us a five-star review! - Staci"
Profile photo of Tony Whiting

Tony Whiting

January 8, 2026

5  out of  5
rating by Tony Whiting
"Ryan made our transition from one insurance company to State Farm so easy. I highly recommend State Farm to everyone"
We responded:
"Tony, thanks for the 5-star rating! We're grateful for your trust in us. - Staci "
Profile photo of Rohan Arora

Rohan Arora

January 6, 2026

5  out of  5
rating by Rohan Arora
"The service provided is exceptional. The quote was promptly received, and the team was highly responsive and accommodating. They consistently keep me informed about any updates or new offers. I highly recommend this service."
We responded:
"Rohan, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Staci"
Profile photo of Stephen M

Stephen M

December 31, 2025

5  out of  5
rating by Stephen M
"I was a customer of a major discount carrier for over 15 years and had my first claim this month (not my fault). You purchase insurance through the website and not through an agent. Big mistake. The customer service I received from the adjuster was horrible for my first claim. When I was struggling with this adjuster to get assistance with a body shop, I told him that if he cannot help me, I will switch insurance companies. His response, "that's fine." I honestly couldn't believe this response being in customer service oriented job. So after dealing with this company that does not have assigned agents, I decided it was time to find a company with an agent. I found Ms. Howell when I requested a quote through State Farm. Night and day customer service. Her associate Brendan was extremely helpful and responsive setting me up with a policy. Prompt and polite communication. I always thought that if I circumvented an agent and purchased a policy directly from a a discount carrier that I would save money. I was wrong as my policy with State Farm was cheaper with more coverage. Additionally, now have peace of mind that if I ever need help or need to file a claim that I have an actual point of contact. I will recommend this agency to friends and family."
We responded:
"Stephen, thank you so much for taking the time to share your experience. We’re really glad you found the personal service and support you were looking for with our team. My team and I truly appreciate your kind words. We’re grateful for your trust and referrals, and we’re always here whenever you need us! - Staci "
Profile photo of El Garfo

El Garfo

December 16, 2025

5  out of  5
rating by El Garfo
"Ryan Stokley is amazing!"
We responded:
"We're so grateful for your 5-star review! - Staci"
Profile photo of Tim Rape

Tim Rape

December 8, 2025

5  out of  5
rating by Tim Rape
"Great customer service, always willing to help."
We responded:
"Tim, thank you for the positive feedback! - Staci"
Profile photo of Crystal Jordan

Crystal Jordan

December 3, 2025

5  out of  5
rating by Crystal Jordan
"Everyone is so kind and very helpful! I would strongly recommend this office!"
We responded:
"Cystal, my team and I will always be here for you to serve you and provide you with top-notch service! - Staci"
Profile photo of Erik Winkler

Erik Winkler

November 18, 2025

5  out of  5
rating by Erik Winkler
"Working with Brendan has been great. Very easy going, no hard annoying sales pitches, just solid reliable service. The follow up from the whole team as a new member has been on point."
We responded:
"Erik, thank you for taking a moment to share your positive experience with us! - Staci"
Profile photo of Roman Komlev

Roman Komlev

November 14, 2025

5  out of  5
rating by Roman Komlev
"Great service, reasonable price."
We responded:
"Roman, thank you for trusting us! - Staci"
Profile photo of Joel Pressley

Joel Pressley

October 13, 2025

5  out of  5
rating by Joel Pressley
"Have always been very responsive to my needs"
We responded:
"Joel, thank you! We appreciate your continued trust! - Staci"
Profile photo of Melissa F

Melissa F

September 24, 2025

5  out of  5
rating by Melissa F
"The team here is amazing! I moved here from TX and they have been so helpful with all my insurance needs. Great team!"
We responded:
"Thank you so much, Melissa! My team and I are always here to help. - Staci"
Profile photo of Randy Pilch

Randy Pilch

September 4, 2025

4  out of  5
rating by Randy Pilch
"Excellent customer service and support!"
We responded:
"Randy, thanks so much for the positive review! We’re grateful for your support and look forward to helping you again! - Staci"
Profile photo of Betty Polk

Betty Polk

August 28, 2025

5  out of  5
rating by Betty Polk
"If you need insurance this is the way to go . The staff are amazing in helping with all of your insurance needs, give state farm a try you want be disappointed ."
We responded:
"Betty, my team and I are always here to serve you and your insurance needs! - Staci"
Profile photo of Billy Wagner

Billy Wagner

August 27, 2025

5  out of  5
rating by Billy Wagner
"Staci and her team are truly professional. Everyone continually reach out to ensure our stated insurance coverage reflects household needs and immediate assistance is offered for changes when applicable. When I have questions about anything or a requested call back, Staci's team are prompt to both return calls and answer all questions asked. As the renewal time approached, I received a courteous call this week to review several options and this helped very much. Thanks again to the team @ Staci Howell - State Farm, Monroe NC."
We responded:
"Billy, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Staci"
Profile photo of James Osborne

James Osborne

August 14, 2025

5  out of  5
rating by James Osborne
"Always easy to deal with. Excellent customer service. Sorted out many issues for me without question."
We responded:
"James, thank you so much for taking the time to share your positive experience! My team and I will always go above and beyond to exceed your customer service expectations! Call us anytime. - Staci "
Profile photo of Javon Forney

Javon Forney

July 30, 2025

5  out of  5
rating by Javon Forney
"Hunter is very professional and kinda. Compassionate about his career and with helping others. He has checked in with me and made me feel like a valued customer. Easy to reach and never disappointed, they always find a credible solution for my problems. I would recommend Staci Howell State Farm Insurance to my family, friends, and even strangers. This has been by far the best experience I've had with an insurance company!"
We responded:
"Javon, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Staci"
Profile photo of Oz NC

Oz NC

July 15, 2025

5  out of  5
rating by Oz NC
"Very friendly and very helpful Happy to be doing business with State Farm"
We responded:
"Oswaldo, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Staci"
Profile photo of kspals

kspals

July 3, 2025

5  out of  5
rating by kspals
"We moved into are from out of state. Staci’s office was very helpful in getting all of our insurance switched over to them."
We responded:
"Kspals, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Staci"
Profile photo of Cheryl Jepson

Cheryl Jepson

June 27, 2025

5  out of  5
rating by Cheryl Jepson
"I was having issues with payment due to bank error. Priscilla was so great. She processed my payment over the phone and set me up for Auto-Pay. Thanks Priscilla for your professionalism and while being so kind and understanding at the same time."
We responded:
"Cheryl, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Staci"
Profile photo of Jerry Foster

Jerry Foster

June 4, 2025

5  out of  5
rating by Jerry Foster
"Great staff and very patient with there clients!!!!!"
We responded:
"Jerry, it is always our mission to always provide you with excellent customer care. We appreciate your time and business! Thank you! -Staci"
Profile photo of Kristen Annan

Kristen Annan

March 5, 2025

5  out of  5
rating by Kristen Annan
"I have been insured with Staci Howell State Farm for a few years now. I am so thankful for the wonderful customer service and very excited for the second location in Monroe! 😊"
We responded:
"Kristen, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Staci"
Profile photo of Zach

Zach

February 28, 2025

5  out of  5
rating by Zach
"Hunter got me set up with my very first insurance plan. It was very easy and painless. Hunter got me a quote quickly, and after I gave him the go ahead I was insured in minutes! Communication was great, prices were great, highly recommend!!"
We responded:
"Thank you for providing us with a great rating, Zach! I’m happy your insurance experience with Hunter was so positive. We appreciate your support! - Staci"
Profile photo of Deanna Hicks

Deanna Hicks

February 26, 2025

5  out of  5
rating by Deanna Hicks
"Hunter helped me transfer my insurance to State Farm. They were very communicative and were able to help me understand my coverages. Will definitely be sending friends and family their way!"
We responded:
"Deanna, your experience with Hunter is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Staci"
Profile photo of Jacob Henderson

Jacob Henderson

February 18, 2025

5  out of  5
rating by Jacob Henderson
"Staci and her team are top notch! Always have been given the best customer service and they’ve always been there to answer and questions I’ve had! I highly recommend them to anyone looking for an agency that truly cares!"
We responded:
"Jacob, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Staci"